Policies

PAYMENT INFORMATION

We accept several payment methods for your convenience.

Payment Methods Accepted:

• Cash
• Credit or Debit Card (Visa, MasterCard, American Express)
• Bank Transfer

Please note; All payments are required directly after your grooming appointment.

CARRIER POLICY

All cats must be transported in a secure carrier to ensure the safety of the cat, groomer and clients.

PICKUP POLICY

• Cats must be picked up within 30 minutes of being notified that grooming is complete. An additional fee may apply for late pickups. All grooming sessions will have an estimated complete time. Please ensure to arrive on time. Occasionally, we may delay your grooming appointment to meet your cats needs or requirements.
• Please wait in the designated pickup area and do not arrive too early. Early arrivals may disturb your cat if the grooming is still in process.
• If your cat is being groomed in the mobile van salon – please refrain from knocking or entering the van.

SATISFACTION GUARANTEE

At Whiskers Retreat, your cat’s grooming needs are always our top priority.

If you’re not completely satisfied with the grooming, please let us know during the session, at pickup, or within 24 hours, so we can promptly address any concerns.

We stand behind our work with a full satisfaction guarantee-because we know just how important your cat is to you!