Terms and Conditions

Appointment Time:

If using our drop off & collection service, please arrive on time for your scheduled appointment. Late arrivals may result in rescheduling or a shortened grooming session as there may be other cat’s booked in after you.

All grooming appointments are important to ensure your cat is comfortable, calm and offered plenty of breaks throughout their session.

Health and Behaviour:

Please inform us of any medical conditions, allergies, or behavioural issues your cat may have at the earliest convienence. We reserve the right to refuse a service if we believe it is unsafe for your cat or the groomer.

Aggressive or unmanageable cats may require safe, special handling or an additional experienced handler, and an additional fee may apply. You may also be offered to divide your appointment time as your cat’s health and welfare is our priority.

Matting and Pelting:

Cat’s with excessive matting or pelting may require additional time and care for their appointment. These can cause cats to experience discomfort and pain which will resort to the mat removal being the priority of the grooming session. There may be an extra charge for a demat or pelting removal service. If matting is severe, in most cases full clipper work may be necessary for your cat’s comfort and safety. This means that often we are unable to safely remove mats with combs, brushes or scissors. We will always endeavour to explain this to you once we have assessed your cat’s coat condition.

Flea Policy:

Cats with fleas or other parasites may be refused a grooming session and recommendations to seek veterinary attention may be suggested. We take steps to ensure all equipment remains parasite free and avoid contamination between grooms. This may result in a surcharge on your existing grooming session if fleas are found.

Emergency Care:

In the event of a medical emergency, we will contact you immediately. If we cannot reach you for any reason, we will seek veterinary care at your expense to ensure your cat’s health is optimised and quality of life is not jeopardised..

Cancellations:

Cancellations must be made at least 48 hours before the scheduled appointment. Failure to cancel within this timeframe will result in loss of deposit or a cancellation fee of 50% of your full grooming cost.

Clients who do not show up for their appointment without prior notice will be charged a no-show fee of £30.00.

Repeated no-shows may result in the requirement of a full prepayment for future appointments.

Rescheduling of Appointment:

Rescheduling must be done at least 24 hours before the appointment. We will do our best to accommodate your new preferred time and date. If a reschedule is required within 24 hours, this will result in loss of deposit or surcharge of 50% of your full grooming cost.

Late Arrivals:

If you are more than 15 minutes late, we may need to reschedule your appointment. Late arrivals may result in a shortened grooming session with the full grooming fee applied. We strongly advise against this due to cats requiring a calm and stress-free session that is relaxed and not rushed.